A Message from our partners at Comcast

A note from our partners at Comcast:
Hi Danielle,
I hope you’re doing well both personally and in managing the needs of Community Youth Advance.

As I hope you know, Comcast continues to offer 60 days of free Internet Essentials service to new
customers through June 30, 2020 and it’s never been easier to get approved as we’re also waiving the
eligibility requirement on past due debt through this time. Once approved, new customers can receive
their equipment and get online in as fast as two days. We have also heard that there’s been some
confusion around eligibility, so I’d also like to clarify that undocumented immigrants are able to sign up
for Internet Essentials.

In addition, thousands of outdoor and small business Xfinity WiFi hotspots remain open to all. During
this crisis, those hotspots are mainly beneficial to essential workers who are out and about, but some
families who live in close proximity to those hotspots benefit as well. I also hope you know that we
permanently increased the speed of Internet Essentials from 15 Mbps to 25 Mbps. The average home
with 25/3 Mbps speed can support up to three high-quality Zoom calls at the same
time, four simultaneous high-quality video calls on Skype and as many as three simultaneous group
video calls on Microsoft Teams, as well as educational sources like Khan Academy and
Blackboard. Finally, we’re not disconnecting anyone’s Internet or phone service for non-payment during
this crisis and we’re waiving all late fees. We just ask customers to call us to discuss whether they need
to adjust their service package.

I’m beyond proud of what our company has done to help get and keep families connected during this
crisis, and I’d like to ask for your help in spreading the word about it so that more families can sign up
and get connected. You can also learn more about our commitments to customers and the
community here.

Adeyinka O. Ogunlegan, Esq.
Senior Manager, Government & Regulatory Affairs
Comcast | Beltway Region


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